DVLA Customer Services Contact Number (2023)

Any questions you have about DVLA can be answered here, you’ll also find a list of contact details for the relevant DVLA departments you might need to speak to.

  • 1 DVLA Freephone contact number UK
  • 2 General Enquiries
  • 3 Vehicle Tax
  • 4 SORN
  • 5 Driving Licenses
  • 6 Vehicle Registration
  • 7 V5C
  • 8 Translation
  • 9 Medical Enquiries
  • 10 Employers Drivers Licence Check
  • 11 Hire Car Drivers Licence Check
  • 12 Complaints
(Video) DVLA Contact Number | 0300 790 6801 | Helpline Phone Number

DVLA Freephone contact number UK

If you’d like to speak to the DVLA on the phone without charges you can call their freephone number.

DepartmentOpening Hours
General EnquiriesMon-Fri 8am-7pm
Sat 8am-2pm
Vehicle TaxMon-Fri 8am-7pm
Sat 8am-2pm
SORNMon-Fri 8am-7pm
Sat 8am-2pm
Driving LicensesMon-Fri 8am-7pm
Sat 8am-2pm
Vehicle RegistrationMon-Fri 8am-7pm
Sat 8am-2pm
V5CMon-Fri 8am-7pm
Sat 8am-2pm
TranslationMon-Fri 8am-7pm
Sat 8am-2pm
Medical EnquiriesMon-Fri 8am-7pm
Sat 8am-2pm
Employers Drivers Licence CheckMon-Fri 8am-7pm
Sat 8am-2pm
Hire Car Drivers Licence CheckMon-Fri 8am-7pm
Sat 8am-2pm
ComplaintsMon-Fri 8am-7pm
Sat 8am-2pm

By calling the above numbers, we can connect you to those DVLA departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

General Enquiries

If you would like more information about what the DVLA does or you have some general enquiries about their services please call the number above to speak to a member of their customer services team. The DVLA is the Driver and Vehicle Licensing Agency, they deal will nearly everything vehicle/road-oriented if you have any problems call the number provided or if there is something more specific you need help with look for the right number listed below.

(Video) DVLA Phone Number

Vehicle Tax

If you need to tax your car there are multiple ways you can do this. You will need your reference number to tax your vehicle, you can find this on your recent reminder or last chance letter, your vehicle log book or if you have just bought a logbook you can find it on the ‘new keeper’s details’ green slip. You will need to pay this through credit/debit card or through direct debit. If you do not know how to tax your vehicle or you’re having difficulties taxing your vehicle please call the number aboveto be directed straight to a member of the tax team from DVLA Customer Services.

SORN

If you have taken your vehicle off the road because of damage or you’re keeping it in a garage or you do not want to drive anymore you will need to tell the DVLA that you’re taking your vehicle off the road. When you do this you will receive a refund for the remaining months of tax and you will not be able to use the vehicle until you tax it again. To immediately take your vehicle off the road you will need to call the number we have providedand have the 11 digit number from your vehicle logbook and your registration number on hand as a member of DVLA customer services will need it to complete this process. To take your vehicle off the road from the first day of the next month you need the 16 digit number that can be found on your vehicle tax reminder notice, please be aware that you can only use this number once. If your vehicle isn’t in your name you will need to tell the DVLA your vehicle is off the road by post.

Driving Licenses

There are many reasons you would need to contact the DVLA about driving licenses such as changing the home address on your driver’s licence, information about viewing or sharing the information on your drivers licence, tracking your drivers licence application, applying for your provisional drivers licence, replacing a lost, stolen or damaged driver’s licence and changing your name or other information on your drivers licence. To contact DVLA about any of these issues or if you have some general inquiries about driving licenses please call the number above to speak to a member of the driving licenses team on from the DVLA customer services.

(Video) How to Contact DVLA (Driver and Vehicle Licensing Agency)? | DNS Accountants

Vehicle Registration

If you need to contact the DVLA about accessing vehicle information, informing the DVLA of a sale or purchase of a vehicle, registering a vehicle, obtaining a personalised number plate, putting a registration number onto a vehicle, taking a registration number off of a vehicle, taking a vehicle out of the country or importing a vehicle into the country please contact them on the number providedyou will be directed to an advisor from the vehicle registration department who will be able to help you with any of these issues or answer any questions you may have about vehicle registration.

V5C

A V5C logbook is a document that contains all information relating to the registration of a vehicle and information about the vehicle itself such as registration dates, the vehicle’s manufacturer, the colour of the vehicle, the engine size of the vehicle and who the vehicles registered owner is. It is important to keep you V5C updated with information such as names, addresses, vehicle modifications or if you plan to sell the vehicle. To contact the DVLA V5C team from the vehicle registration team please call the provided numberto speak to an advisor who will be able to help you will any questions you have or to help you with changing any of the information on your V5C.

Translation

If your preferred language is Welsh you can choose to change the language of the website by clicking the option on the side. If your preferred language is Welsh or another language and you are struggling to read the DVLA website/need some help regarding the DVLA you can call our provided number to choose from a list of languages that they can translate their information into and to speak to a member of the customer service team who speaks your preferred language allowing you to receive help with any problems you’re facing or any questions you may have.

(Video) D V L A telephone number

Medical Enquiries

If you have some questions about driving with medical conditions or you are wondering what medical conditions disqualify you from driving please call the number at the top of the pageto speak to a member of the customer service team who will be able to answer any medical enquiries you may have.

Employers Drivers Licence Check

If you’re an employer who needs to check your employee’s driver’s licences to guarantee they’re valid and have had no driving-related incidents please call the above numberto speak to a member of the customer service team who will be able to check records relating to your employee’s licence.

Hire Car Drivers Licence Check

If you are a car hire service that needs to check a customer’s licence validity before they hire from your service please call the provided numberto speak to a member of the customer service team who has access to records regarding your customer’s licence.

(Video) DVLA undercover: Inside the call centre as millions face record backlogs | Times Investigation

Complaints

If you need to complain about a DVLA service or experience with the customer service team please call the number at the top of this pageto speak to an advisor who will be able to listen to your complaint and take the appropriate action towards fixing the problem, please be equipped with any personal information (such as your full name, address, birthday, driver number, vehicle registration number and model of vehicle if relevant, any reference number the DVLA have previously given to you) and information about your experience before calling to help the advisor resolve your issue as quickly as possible. If the advisor is having trouble resolving your issue they will refer you to a manager from the customer service team who will be able to take further action to solve your problem. If you are still not happy with the action taken by the manager or you feel as though your complaint what not listened to please contact the parliamentary and health service ombudsman.

FAQs

How do I actually speak to someone at the DVLA? ›

If you would like to contact DVLA, you can ring them up at 0300 790 6802. If you're calling from abroad, please dial +44 844 306 9203. If you would like to know of other ways to contact DVLA, please view the options below.

How long does it take to get my driving licence back from DVLA 2022? ›

The DVA aims to process your licence within 10 working days of receiving a fully filled in application. This may take longer if your health or personal details have to be checked. Allow at least four weeks for your driving licence to arrive before contacting the DVA.

How long does it take for a reply of the DVLA? ›

Please allow 4 weeks for your new documents to be sent to you if applying by post. Please do not call us within those 4 weeks as your application will be processing and we will not be able to provide further information.

Can I have live chat with DVLA? ›

Outside of opening hours there is an automated service which can help with general information only. If you are happy to continue, please click 'Start Chat'. You can keep a transcript of your chat by clicking the 'Save Chat' button in the top left of the chat screen.

What do you do if DVLA doesn't answer? ›

The department should respond to your complaint within two weeks. If they don't, or you are not satisfied with their response, you can escalate your complaint to the DVLA Customer Complaint Resolution Team (CCRT) via resolver.

Do the DVLA ever answer the phone? ›

A DVLA spokesperson said: "Our online services are working as normal and without delay and we ask customers to use these wherever possible. "Demand to speak to our contact centre is currently very high, our staff are working hard to answer calls, but there will be delays for customers who call.

How far behind are DVLA? ›

In May 2022 the DVLA pledged to clear the backlog for medical driving licence applications and return to 'normal' processing times by September 2022. That meant 90% of medical applications being processed within 90 days.

Has DVLA still got a backlog? ›

DVLA eliminated the backlog in paper-based standard driving licence applications in mid-2022, returning to processing applications within usual time limits by May 2022 and reducing the number in progress to typical levels by July 2022.

Why are DVLA taking so long? ›

The processing times are taking months longer than expected for many – a delay that the DVLA has attributed to a strike that took place in August 2021. For some, the stalling process has left them out of work, or immobilised in rural areas for months on end.

How do I get a response from the DVLA? ›

You can contact the DVLA complaints team using an online form. The DVLA should acknowledge receipt of your complaint and they will aim to reply to your complaint within 10 days.

Why does DVLA have such a backlog? ›

The DVLA have attributed the backlog to the vaccine rollout and the fact that medical checks became "deprioritised" by the NHS. They also claim to still be seeing the impact of 58 days of industrial action by the Public and Commercial Services union in 2021.

How long is the DVLA waiting list? ›

London test centres, for instance, have waiting times of 12 weeks and longer. Although more driving examiners are employed by the DVSA in high population areas, test centres' capacity for the number of tests to be conducted on any given day is limited due to centre sizes.

Does DVLA take calls? ›

Our offices are open and we are taking calls at the moment, but we are extremely busy.

Is there a free telephone number for DVLA Swansea? ›

DVLA Swansea - 0300 790 6801.

Does DVLA charge to ring? ›

The numbers will be available from 8am to 7pm Monday to Friday and from 8am to 2pm on Saturday. Calling these telephone numbers will cost £1.03 per minute from a landline and may cost considerably more from a mobile. All other public calls to DVLA contact centre are either free or charged at local rate.

Why is DVLA so busy? ›

What have the DVLA said? The agency says such hold-ups are due to reduced staff numbers caused by the coronavirus outbreak and are likely to continue while social distancing measures remain in place at its offices.

Why is provisional 2022 taking so long? ›

The Driver and Vehicle Licensing Agency has updated processing times for driving licences and logbooks for 2022. Waiting times for the DVLA have been longer than usual due to the pandemic as the agency has faced a huge backlog amid a high volume of enquiries for paper applications.

Can I drive while waiting to hear from DVLA? ›

You can usually keep driving while DVLA are considering your application. If you've told DVLA about a condition when applying to renew your licence, follow the guidance about driving that's in the form. Contact DVLA if you need advice or to check on your case.

How long does a provisional licence take to be delivered 2022? ›

You might be asked for additional information, such as your National Insurance number if you know it. You'll get a confirmation email from DVLA after you've applied. Your licence should arrive within one week if you apply online. It may take longer if DVLA need to make additional checks.

When can I expect my driving licence back? ›

We will send off your application electronically, and you should have your new licence within 3 weeks.

How can I check the progress of my driving licence? ›

You can email us on tphlicensing@tfl.gov.uk to: Check the progress of your application or renewal. Change your name or address.

Can you fast track DVLA? ›

This can be a real stumbling block if you want to get your licence fast. Luckily, LIDT is here to change the game. With our fast-track tests, you can get a test months earlier than those you'd usually find on the DVSA website.

Are 0300 numbers free to DVLA? ›

Here you can get driving and vehicle licensing agency number. You can get contact number information about following services: driving licence contact number or Statutory Off Road Notification.

Can I phone DVLA on a Sunday? ›

You might want to speak to the DVLA customer services team if you find that you have had a problem while registering your vehicle.
...
DVLA Head Office Address.
DayOpening Times
Saturday08:00 to 14:00
SundayCLOSED
5 more rows

Who do I ring about my licence? ›

Any questions? If you have questions about driver licensing rules or restrictions, please call the NZTA Driver Licensing helpline on 0800 822 422.

Is 0333 a free number? ›

0333 Numbers Are The Same Price to Call as Standard Landlines. The cost of calling an 0300, 0333 or 0345 number doesn't differ from what you would encounter when calling an 01 or 02 number. The only significant difference between 03xx numbers and 01/02 numbers is the fact that 03 numbers are non-geographic.

Is an 0300 number free from a mobile? ›

The cost of calling 0300 numbers is the same as calling a standard landline number, be it from a landline or mobile.

Is 0345 a free phone number? ›

No calls to 0345 numbers are not free. However they tend to be included in call packages as numbers you are able to call without paying extra charges. It is worth checking with your provider to see if these numbers are free to call or if they will charge you for calls to these numbers.

Can I drive while waiting for a decision from DVLA? ›

You can usually keep driving while DVLA are considering your application. If you've told DVLA about a condition when applying to renew your licence, follow the guidance about driving that's in the form. Contact DVLA if you need advice or to check on your case.

Will an 0300 number charge me? ›

It doesn't cost you any more to call an 0300 number than an 01 or 02 number. Phone companies have to include calls to 0300 numbers in any deals, packages, or bundles that also include calls to local landline numbers.

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